Richard is a Digital Innovation Manager at National Grid. He runs the UK based ngLabs team, a group of software and hardware experts assembled to experiment with the latest technologies and look at how they will affect the way we operate our business, interact with our customers and manage our assets. Whilst primarily focussed on medium and long term impact, a number of the products produced by his team are already in use within the UK business as National Grid seeks to harness the power of digital transformation to improve the way we serve our customers.
With a background in Business Analysis, Business Change, Project Management and a healthy disrespect for the traditional methods of delivering IT projects Richard has worked on multiple software and hardware deployments from SCADA systems to mobile device and applications during a career in the utilities industry which has spanned 15 years – the grey hair is a testament to this time served. He is a GIS specialist by trade, loves coffee, gaming and hates corporate jargon.